Category: Identifying Opportunities

Five Why – Root Cause Problem Solving

Ever find yourself attempting to solve a problem that’s been solved multiple times before? This may be happening because the root cause of the challenge wasn’t resolved, and only a symptom was addressed. In this exercise, you will be introduced to the “Five Why” method of more closely identifying the root cause for a problem.

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SIPOC / COPIS Process Mapping

SIPOC is an acronym representing Supplier, Input, Process, Output, Customer and is an effective means of generating a high level process map for the purpose of documenting a process. Also commonly written as COPIS, which puts the customer first and enforces a deeper focus on the customer’s needs over the organization’s process. When to Use

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How Might We…

This magical phrase has completely changed the way I look at a problem! The single greatest mind shift in all of the methods, tools, and processes I’ve learned about resides in these three words, “How Might We…”. The words aren’t “How Can We…” or “How Should we…”, these words are specifically selected to inspire creativity

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